Professional Standards

CTAR is committed to holding our Realtor® members to the highest standards of ethical, professional and fair business practices.

Filing an Ethics Complaint

If you feel that the Realtor(s)® involved in your transaction did not abide by the Realtor® Code of Ethics, you may file a complaint.

The Code of Ethics of the National Association of Realtors® is the promise to the public that when dealing with a real estate agent that is a Realtor®, you can expect honest and ethical treatment in all transaction related matters. Only Realtors® pledge to abide by the Association’s Code of Ethics and only Realtors® are held accountable for their ethical behavior. Learn more at NAR here.

Some of the basic principles of the Code of Ethics include:

      • To protect and promote the client’s interests, but be honest with all parties
      • Avoid exaggeration, misrepresentation, and concealment of pertinent facts
      • Disclose present or contemplated interest in any property to all parties
      • Provide equal service to all clients and customers
      • Be knowledgeable and competent in the fields of practice in which you ordinarily engage. Obtain assistance or disclose lack of experience if necessary

Ethics Complaint Packet
Download a copy of the Realtor® Code of Ethics.
Download instructions and the Ethics Complaint Form.

An ethics complaint may be eligible for the citation program if there is an alleged violation, identified under the Citation Schedule for Articles 1,3,4,5,6,12, 14 and/or 16 and doesn’t also include articles which are not in the program (2, 7, 8.9. 10, 11, 13. 15 or 17). The process is expedited and may be anonymous.

Ethics Citation Complaints
Click here to submit.

Mediation and Arbitration Services

Even Realtors® who are committed to high standards of conduct occasionally have honest business disputes with other professionals, clients or customers. Mediation is the best alternative to expensive, lengthy and unpredictable litigation.

Dispute Resolution Mediation Packet (earnest money disputes)
Click here to download.

Realtor® v. Realtor® Mediation
Online mediation services are available through SCR. Find more information here.

Arbitration Packet (commission disputes)
Realtor® member arbitration form | click here to download
Non-member | click here to download

Informal Resolution Services

Ombudsman Informal Resolution | Contact Teena Martindale, 843.793.5202


Get Involved!

There are a number of ways for you to get involved with CTAR’s Professional Standards services. It’s a great way to stay up-to-date on Code of Ethics changes, and increase your professionalism!

If you’re interested in serving on one of the following committees, please contact Teena Martindale.

CodePRO Study Group

CodePRO is a study group that meets monthly to discuss practical applications of the Code of Ethics including the subject of recent complaints. They review ethics and arbitration case studies, study due process, enact mock hearings and look in depth at procuring cause, arbitration and mediation. CodePROS is a pre-requisite for continued service in Professional Standards and recommended for brokers, new and experienced agents.

Pre-requisite: REALTOR® membership

Professional Standards Committee

The Professional Standards Division is composed of experienced, productive, judicially minded Realtors® who commit to intense bi-annual continuing education in this field.

Members of this Division are appointed to serve on Grievance/Citation Tribunals to review ethics and citation complaints and arbitration requests to determine if they are eligible for a citation or to be forwarded for a formal hearing.

Members of this Division are also appointed to serve on Hearing Panels to conduct hearings and adjudicate Cases. Legal counsel reviews each Case for due process after the hearing. The Board of Directors then reviews the findings of fact for each case.

Prerequisite: CodePROS, application, interview and selection

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